Return Policy for Clothing:

At Lunariel, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your clothing purchase, we’re here to help.

Returns:

• You have 15 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging, with tags attached.

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges:

• If you would like to exchange an item for a different size or color, please contact us within 15 days of receiving your order.
• We will process the exchange promptly, subject to availability.

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Return Address:

• No.81 Dongxi Industrial Road, Nanan City, Quanzhou City, Fujian Province

Contact Us:

• If you have any questions on how to return your item to us, contact us at [email protected]